There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Tel: 0208 513 2525 (9-12.30, Mon-Fri) Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. Continue reading. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. Passengers without bags should proceed to security. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. All airports with self-service check-in kiosks. Amenity bags will not be given to staff who travel in premium cabins. There are plenty of ways to earn British Airways Avios. Please have your booking reference ready when you call. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. Please contact your preferred travel agent for bookings of 10 or more people travelling together. This is a public forum and we don't recommend that. Please visit our Help centre for more support if you have a question about your booking or flight. Please include your flight details or booking reference if you have an existing booking. It is headquartered in London, England, near its main hub at Heathrow Airport.. a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. If you have any problems using the site, please check that your e-ticket has been correctly issued. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. Now, we're looking to build on this spirit and passion to make tomorrow . Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Flybe once provided more than half of UK domestic flights outside London. 2011 BA Clubs Regus 450 Bath Road, Longford. Looking for a particular British Airways employee's phone or email? Enter employee name to find & verify emails, phones, social links, etc. By using ba.com you agree to the use of cookies. Please note this number is only available when calling within the UK. This will give you your flight status. Use of a safety seat for an infant is not permitted on board for rebate passengers. No special service requirement is permitted when travelling on standby travel. AB2CD3 How do I find my booking reference? If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Screen Reader users press Enter to select a Filter by category. The airport pair on your coupon must match the flight on which you wish to travel. One laptop bag OR one briefcase OR one handbag. Your booking reference consists of a combination of 6 letters and numbers e.g. All other airports: If there is a desk signposted for standby travel, go to that desk. Website: www.ba.com/heritage Email: pass-issue.1.unit@ba.com Seat requests are not permitted on Staff Travel. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. 212 British Airways reviews. Currently British Airways does not issue a photo id card to widows and widowers of former staff. Customer Service Resources Customer Relations postal address Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . At British Airways weve always taken data protection very seriously. Please do not ask any BA staff for an upgrade. Find Reviews. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. Please ensure that your attire is appropriate for the cabin of eligibility. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Greater London UB7 0EB |. Report a missing or damaged bag or contents. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Daily, 7am - 11pm: Eastern Standard Time (EST). Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. Cloudflare Ray ID: 7a2c63981fec32af Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. Up to 5 After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . How do I review and update my personal information? There will be no staff travel office in Terminal 3. If offered, we ask that you politely decline. Updated 22/09/2020 10.07 AM (BST). Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. Please visit our Help centre for more support if you have a question about your booking or flight. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. Flying on a stand-by ticket can be challenging. Loads become available 72hrs before the departure of the flight. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. Use this form to log in to your account or to create an account for the British Airways executive club. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. If you have an item which exceeds that weight, you must re-pack into separate bags. Search over 700 Original review: Nov. 9, 2022. You can email the site owner to let them know you were blocked. AB2CD3. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. 09042890159 is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. {{ userNotificationState.getAlertCount('bell') }}. 19,209 talking about this. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre When do my Avios expire? Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. This point is immediately before Security. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings Please note that BA will not accept coupons for different airport pairs. free lookups / month. Fly the World (Staff Travel). (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. 01, 02 and 03 numbers are included in allowances else geographic rate. How can I correct a mistake with one of the names in my booking? Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. You'll need your staff number/user ID and a BSAFE password to log into this system. Click to reveal Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Excesses may apply. How do I arrange to carry extra or overweight baggage? : To change a booking/action a refund please fax us where a colleague will be happy to help. Fax: +233 (302) 823 233. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. British Airways employs 26,533 employees. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. Heathrow. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Request duplicate receipts, proof of travel and other insurance documents If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Were keen to get to the bottom of your issues whatever they might be. This information has been found through the company's General Terms & Conditions documentation or. If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. If not, please call us. Collecting your car If you do not have the authorization, you will not be able to travel on BA to the USA. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. Sean first joined British Airways in 1998, where he began his career as a financial analyst. To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . Email: Liaison.1.council@ba.com Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. Address: www.rsaba.com, Solo Club Answer. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. Sign up for a free account. Email: ba.1.museum@ba.com You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. Please have your booking reference ready when you call. JIDxxS1 will mean you are eligible to the business class allowance. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. Note: there is no dedicated bag drop desk for staff passengers. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Tel: 020 8562 5777 The majority of our calls are managed by British contact centres. While the business class service . When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. Does my passport need to be valid for a certain length of time after my trip? Eliminating the need for you to check your booking details and request booking services . Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. 2 . 11. Earning British Airways Avios. Welcome to our official Facebook page. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 BA IT Support Centre Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. AB2CD3. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Published Oct 14, 2021. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. Tell us about something using our online forms. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . By using ba.com you agree to the use of cookies. million verified professionals across 35 million companies. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Please have your booking reference ready when you call. YIDxxS1 will mean you are eligible to the economy class allowance. The action you just performed triggered the security solution. Their contact details are at the end of our. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. What ways can I check in? If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. We have gathered invaluable insider information and tips to help you to get on board. Telephone: +233 (302) 214 970. You should return to the area to check the screens for acceptance. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. Please note that this form isnot intended to ask staff travel related questions. Calls cost 2,50p per minute plus your phone companys Access Charge. All flight and holiday reservation queries are dealt with by BA. It will include unlimited mileage, tax and all insurances needed to drive the vehicle. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. AB2CD3. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. . Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. We're sorry your travel experience with us didn't meet your expectations. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). It shows the number of listings and priority, but not commercial overbookings, etc. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Answer Id 1957 BA has a dress code which is applied to rebate passengers. Full-time, Part-time . Performance & security by Cloudflare. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. / expiry date / FAQs. USA: (Secure Flight data item added 18AUG10). Get Contact Info for All Departments. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. You should then proceed to a bag drop desk. Write to us. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. Claim baggage-related expenses or compensation. On Business is our loyalty programme for small to medium sized businesses. This button does not work with screen readers.
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