Overall, here are the potential causes of the leaking: Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). The Class Action Lawsuit refers to when a group of people win a lawsuit against a company over the damages they have suffered due to the carelessness of the company. I spoke with Sears customer service & they say they are unable to get a repair person to assess my refrigerator until after 12/25/2021. Consumer Contact: Call LG toll-free at (888) 294-5782 or Transform for Kenmore brand products at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday. Is this covered under the recall? He suggested we get in touch with LG and have them come and check it out. Please add me if/when a lawsuit comes up. Purchased a Kenmore Elite model 795.74025.412 in 2016. I would like to be included in a suit against Sears/LG. It's the compressor . The very best way to ensure you're getting the correct specs is to download the owner's manual which should contain all the information you need, including full specifications of your Kenmore 795.7105. We didn't have him fix it and then read that my compressor has a 10 year warranty. He said that's just the way they sound. Tech put his hand on the compressor and said it was way too hot. Compress and Board bad and air filter is difficult to replace. Which happened a few months ago. In May 2019 the compressor leaked out all the Freon. I would like my money back for this refrigerator as well. 210) everything was good until 4 months ago when the ice maker stopped working. Model Number: 21Cu.Ft. Compressor went out. We requested a second visit, the same tech showed same story about the bad parts, this time I asked him again hiw can all these parts failed at same time. My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. I purchased a Kenmore Elite (79575043610) when I built my house. Her triple door smart Kenmore Elite refrigerator she bought two and a half years ago stopped cooling. Wanted refund first day ,Frank's Appliance persuaded me to keep it . It took weeks to get a repair man here and he diagnosed the bad compressor and said he would have to order it and wouldn't be able to come back for another 2 weeks (due to that was the first available appt.). It's a good thing we have a little frig in our garage. Last LG product I ever purchase. Sears tech came out said it was the compressor, but didn't have the parts, he ordered them, rescheduled, he called to make sure the parts came in they had not, ordered them again, rescheduled, he called and they had arrived misspelled name right address. I will NOT put more money into this faulty unit. ft. Ft. Kenmore Elite refrigerator lasts less than one years. Minimal amount has been offered for lost food, which doesn't even come close to what it actually costs. 4.8 4.8 out of 5 stars . Same thing, if working, it would be 24-48 hours. I purchased Kenmore Elite refrigerator 2017. We are still waiting on the last part to arrive and be installed. I just spent 95.00 to have a repairman tell me it will cost between $360 and $2000 to fix it. Postal lady knew us and the problems we were having so she delivered. This fee was $130. They advised me that this is a known issue and it is the compressor. I was made aware of that my Kenmore is a LG refrigerator and about the lawsuit when when I spoke to a local appliance repair technician which cost me $120.00. I own a Kenmore refrigerator with an LG compressor, i have paid to have this replaced, LG has recalled this compressor. Mine didn't even last that long. I was told by the repairman that the same compressor is being used for replacement so I shouldn't be surprised if it doesn't last. They tell me there is no recall for this issue. To the point where they don't believe anything I say. It is now 5th year, and I give up. I feel everyone's pain. Was given the date for Sears to come look at it of January 4, 2023. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. com It makes icebut Ice is melting and ruined the Auger motor. I bought an LG refrigerator about 4 years ago, today the compressor died. Compressor went out. I called Sears repairs, the soonest they could get a repair person out was November 17, 2022, almost a month wait. I called the number and was taken back to Sears who said that the fridge is not under warranty. Good times. Model number 795.72053.118. Where is the circuit board? The food heated up and I have thrown everything out as it could be dangerous to consume. Then several weeks for the part to come in and then $300 or more to pay the labor for installation of the warranted part (I did not buy the extended service plan at the time of purchase) and then potential additional service issues and additional compressor failures after this is repaired. Now we are reading that they are replacing with the same faulty compresser and the same issue has occurred again for many customers. We bought a Kenmore Elite LG refrigerator. Our fridge went out 1 year 5 months after we bought it. called Sears repair and was told 4 weeks lead time to get a tech to come look at it. Have been having issues with the freezer not keeping things frozen. When I did, I was redirected to Sears. , then another compressor, then evaporator parts Twice the technician installed the parts and the fridge still doesn't work! My compressor stop working after 2 years. Looks like another class action lawsuit is needed for these Kenmore refrigerators (if there is no ongoing lawsuit currently). He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. The part arrived but I had to wait few days before it would be installed. Purchased a Kenmore Elite in December 2018. DO NOT PURCHASE this refrigerator. Removed back panel and verified compressor is an LG FLB075LANA. Sears states we have to use their technician or the manufacturer warranty is null in void. I call LG tech support and did a smart diagnoses over the phone and they were able to know the refrigerator status. I bought my Kenmore Elite Refrigerator Model # 795.73153.610 in June/July 2017. Had someone come to diagnose the problem as my Sears appt was 2 weeks out. Chgo IL. Not covered under the warranty which is good for 1 year. I have never been so disgusted with the lack of a company trying to resolve an issue. PRODUCT: Refrigerator - Maytag Corp. of Newton, Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO model refrigerators for testing and replacement. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. This 10 day wait was supposed to be and "expedited" appointment. I contacted Kenmore and was given the run around resulting in more stress, disappointment, and anger. Called a bunch of appliance repair companies and had a few who asked for the model number and since it is an LG built, they did not want to come out and check it out. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. ft. They would not take responsibility and would not put me through to Customer Relations. Repairman called into LG to get circuit board ordered and the LG tech refused to help him. I bought my Kenmore elite model 795.75043 last November 2018. The compressor failed after 3 years, one week and I was charged $650.21. We were NEVER given a recall notice by Sears for them to come and correct this dangerous matter that they knew about. We have basic fridges 20-30 years old in the break rooms at work! IT IS ONLY 4-5 YRS OLD. Within 2 years, one of the bottom drawers was cracked. Fingerprint Resistant. 412. quit working in July 2019. ft. Either way it is bad business practice and the consumer needs relief. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Kenmore kept saying Warranty and I kept saying Recall. We replaced the first one when the compressor went out in 2019, with another Kenmore Elite French Door Refrigerator Stainless Steel. I have a Kenmore Elite LG refrigerator. Water leeks from the bottom freezer out onto the floor. I worked fine until Sept of 2022 when it stopped cooling. These people should be locked up. They should be segregated to their own spot and labeled, ' cheap, disposable and if you need it to look good but don't care if it lasts'. Right before Christmas 2021, it stopped working and lost all of our food. He said LG has come out with a new linear compressor that should last longer but it is made in China. I currently have Mainteance agreement and they have failed to repair my refrigerator. Model # 795.79044.310. You are an example of one of those people. Will cost upwards of $900 to be fixed not counting all the food that was lost and money being spent eating out all meals. Highly recommend staying away. Where is our government officials help in this matter? These kenmore elite refrigerators model 795 recall are energetically classified based in the percentage of consumption they have for the average. $1200.00 was original estimate. Please help! I called Sears home warranty and they couldn't get to me for 11 days, I bitched loud enough for them to agree to let me hire a third party person if I could get someone sooner and I did. I have own this Kenmore elite refrigerator sine 2018. Read in some comments that the board is not going to be included in the compressor warranty, which is a bummer. Compressor went out, now July, 2018. The unit went out last week. A&E sends same repair man to my house without the part and says LG only assigned an assessment call. Paid $3200. The Sears techs come out, don't know the issue, and replace almost every part, the part being an "unoriginal" fails again, and again, and they keep charging labor and parts, and coming and repairing the same part. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. It took multiple calls, long waiting times, $540 out of pocket and 3 trips by the repair company but we finally got it repaired mid October. Sign in Submit a Complaint. 1ST they sell a faulty product, then they send out a repair company of 3 they use that then orders the wrong part and yet I am the one still suffering thru the summer without. Lost all my food, why aren't we all suing LG and Sears for knowingly selling this defective product to us????? I was told it is the compressor and that LG has now built a universal compressor for all their fridges but then this compressor will not work with existing control board, therefore it will also need to be changed. After numerous calls, no one would touch it. Not to mention the first time it stopped working they told us it would be several months before they can even have someone look at it so we had to go buy a new refrigerator for the kitchen. This is well over $1000. I called sears and told them and they gave me another number to call, so I called and waited on hold for 30 minutes, I explained again about the fridge. Yet its been a week and our refrigerator still does not work. Went through Samsung Class action on my Samsung now this refrigerator is junk too. I am being charged for a replacement compressor. My LG French door refrigerator with bottom freezer bought from Sears November 2013 so it lasted almost 6 years BUT now I'm not eligible for the recent five year extension on covering the labor LG recently came out with. Upon arriving, he ran a few diagnostics and reset the circuit board. Kenmore Elite Model 795 Ice Maker Not Working & Fridge Freezes Purchase in July 2017. 795.72489.410) Manuf 04/2015 UNTIL PROBLEMS; compressor stopped working, had new one put in, mainboard reset- for a short time started to cool then fridge/freezer stopped cooling & lost food again. I plan to visit the vendor an see if they can produce a copy for me. Sears has lost a customer who has been loyal to them for the last 35 years. I look in the Parts Diagrams model, in Internet, and the top door frame or door cover, is not available as a part, the door assemble have to be order. Bad Experience with My Kenmore Freezerless Refrigerattor (model #C675-63702-0Q) I have a very bad experience with my model of Kenmore Freezeless fridge. He suggested that I do not buy the LG and Samsung refrigerators and I agreed. We completely remodeled our kitchen in March 2018. Last week I started to smell a rotten smell in my kitchen and could not figure out where it was coming from. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. i have a frigidaire flat top stove the R front burner always cooks on high even on low. It stopped working in October of 2021 . I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. I found out my Kenmore is an LG with a bad rating. Freezer over freezes and bottom part where all the food is located does not get cold enough to keep food especially milk from spoiling. Compressor went out 18 months later. I love the look of it and it is easy to use. Take note of the following facts about the Kenmore elite . Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. I said no way, I PAID for that feature and how could they tell me sorry? This a very poorly made appliance from Korea and quality control from their production line is obviously not in place. Refrigerator Kenmore Elite 795.7218 Series Use & Care Manual. Check the Light Bulb. In doing research, this compressor is known by both Sears & LG to be faulty and there have been previous class action lawsuits related to the compressor. The tech said compressor is bad. Complete list of Sears / Kenmore Elite Refrigerator complaints. Refrigerator stopped working (cooling and freezing) April 15, 2020. They told us it was just the ventsto wait 48 hours. I discover that this KENMORE ELITE name, which I know and trust and buy for its quality and performance and durability/dependability , is just on the outside when its actually an LG. After leaving the refrigerator compressor did not reach the point of cooling or freezing. I had an independent appliance repairman come on Sunday September 9, 2018. I have a 3yr old Kenmore Elite refrigerator that is that is not cooling. Tech support check and schedule tech to come out today. Remedy: Consumers should contact Transform for Kenmore brand products or LG to arrange for a free-home repair. The morning of the appointment we received a text that a technician would be arriving between 9:46 am - 11:16 am. The extended warranty has expired so now I am paying out of pocket for the same repairs. Sears was no help. It stopped cooling due to the compressor failing on 12/31/22. Standard . Most sears parts places have closed down, I purchased my LG Refrigerator late December 2017 it was pu you in service 1/1/2017 Model No. Serial #811kr00668. The seller bought in 2014 and compressor is still under warranty. Sears repairman said it was the compressor. On Sunday 7/3/2016, the inside top bulbs failed too turn off for an undetermined amount of time which resulted in a melted housing, charred sockets, rise in temp and loss of contents. Today is 1/17/22 just to see what Sears do. Tech shows up installed, we waited 2 weeks on the advise of the tech, he showed us a letter that LG was replacing multiple compressor with single compressor seems this was a list of compressor they were having problems with. Great after 2.5 I will have spent almost as much to fix it as it cost in the first place. I can't pay $500. Found out it is made by LG which the repair guy said they don't work on LG hmm wonder why. Sears wanted $300 more for labor costs than my local guy. I will never buy LG or Sears appliances again. Sign me up for a class action lawsuit. Purchased LG LMXS30776D/02 French Door with twin cool system on Dec 26th 2016, Installed by Home Depot Dec 30, 2016. So far 2 1/2 weeks without refrigerator. Refrigerator and freezer do not stay at cold temperatures , refrigerator temperature is in the 50s freezer Temperature is in the 40S there is no ice! Compressor runs non stop. Model #785.7404.410. My repair guy told me there was a civil lawsuit going on. My LG refrigerator Went out the compressor is bad. On 8/22/19 I noticed that the ice maker was not making ice. He replaced the compressor which cost me around $350. How do I convert my Kenmore Elite 72483 into an LG model number to see if my refrigerator is included in the class action lawsuit? The money is one thing and the stress, frustration this has been causing our family is another! Hers quit cooling or freezing this week August 23, 2022. We can't go 5 weeks without a refrigerator. BUT ON SALE FOR $500. I will continue to search for submitting a proper claim. Model # 795.72043.110. I hope you all lose your shirts when the consumers get done with you. We bought Kenmore 3 doors french door refrigerator in 2019 and the compressor stop working in Jan. 2022. Right out of the box the microwave was broken. Shop Kenmore. I guess the code it for the freezer a defrost sensor. I called and was informed that my warranty expired on april 30, 2018. What a rip off, these foreign products are to the American Consumer. But I'm sure LG and Sears has raked in Billion of dollars selling these pieces of junk. We, like many, many others have a failed LG French Door refrigerator after just 17 months. I didn't call Sears back and still no response from Kenmore. I saw that there is a recall or lawsuit thru LG/Kenmore I would like to know who to contact so I can get some results from this untimely failure in this product . I purchased the whole Elite Series of Kenmore appliances in 2014 along with the extended warranties and in December 2018 while cooking Christmas Dinners my oven went completely out so far I have had to fix the stove myself because sears informed me they had no longer anyone in my area to repair it and everyone wants to charge an arm and a leg so I followed a u tube video and narrowed it down to the electronic board and fix it for a little over $500 and now in May 2019 my refrigerator all of a sudden quit working overnight. Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. 6 months after buying the Kenmore elite the compressor went out. I have an LG 3 door refrigerator that is 3 years old. (83 pages) Refrigerator Kenmore 795.7212 Use & Care Manual. Took 3 repair calls to fix no parts untrained tech. 3. American Home Shield will not cover either because should be under warranty. Step 6: Finish Up. Serial # 305KRZH1U677 We purchased this French door refrigerator from a local furniture store currently out of business in 2014. My question is, it is a recall for that door condition. May 2018, I purchased a Kenmore Elite French Door Refrigerator with a lower freezer unit, model #795-74025412 (28 cu. We did not purchase a Sears service agreement so how can they just null in void a manufacture warranty for the parts contained in the frig by another company? All sears wants to do is sell. No wonder Sears went bankrupt. 99. . After seeing the list of compliant this is what Sears & LG wants! They are refusing because the diagnosis was made by a non-sears repair person, who then sent us to Sears because he was aware of the issue with LG compressors. There was no recourse, no way to add my name to a waiting list, I just have to call back every day to see if a technician is available. He had nothing on his truck. Our top picks. What is going on? I am still fighting for a replacement. I took delivery of my Kenmore Elite on June 2, 2022 and the compressor stopped working on July 9, 2022. The whole inside of the bottom freezer draw forms a layer of ice. I haven't been able to find my receipt or extended warranty. This Refrigerator quit working on 2/23/19. Manufacture date 2016.08 Purchase this refrigerator freezer from Home Depot approximately three years ago. It is now 2020 and its not even 5 years old and we are in need of a repair again for the same problem, not cooling. Would be happy to join a class action lawsuit as I have decided to go out and purchase a new refrigerator. + we had to pay for a $89. When you call Sears they just put you on hold. We ve turned it off for now. Was told by LG that the company (which they referred) I called for repairs was not an LG authorized company. The is the first time that we have ever experienced a situation like this with a Sears product! We were told this is a bad compressor by LG. I had purchased the extended warranty for a couple of hundred of dollars after spending over $2,000.00 for the refrigerator. Paid $2995.00 and it lasted until Feb 18, 2020. Ridiculous!!! We had to end up buying another refrigerator in only 1 1/2 years and had to pay over $700 for repairs. Add me to the Class action lawsuit. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. I took delivery of my Kenmore Elite on June 2, 2016 and the compressor stopped working on July 9, 2022. By the next day, the freezer was thawing and the fridge was no longer cold. We are spreading the word: Do not buy an LG refrigerator because it is not worth $3,000 when it does not last even 2 years and LG does not care about their customersthey only care about making the quick $$$. Purchased a Kenmore Elite (LG) in 2016 and 8 months after my extended warranty expires my frig stops working. Repairmen in area declined to work on them (recommended by LG) and now we are waiting on one to travel over 3 hours to our home to replace the compressor, saying that it is the problem. Now I'm reading about faulty compressors and other things. The manufacturer and seller have known about these faulty compressors for OVER A DECADE! From reading all these comments, the compressor is obviously an issue & should be recalled! Somebody should be held accountable as many people have said. I purchased Kenmore elite french doors freezer on bottom. I have call several times. 4 techs visited, ordered parts, (made by LG) came back replace said oarts and still is not working. I find it is unfair to purchase a brand new refrigerator and you have to replace or have to invest in another very costly they should be held responsible for their bad parts. Purchased a Kenmore Elite 72483 refrigerator in October 2015. I called the corporate office this morning and was sent back to the same customer service number. Took 1 week to get someone to look at it. Repairman said it was the compressor. Compressor died this weekend. I was trying to get a expedited dispatch. Like everyone, I lost a lot of valuable food and I have to buy mini-fridge to keep household running. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. bought a kenmore refrigerator 08/07/2017 from Sears in Heber, I have purchased 2 Kenmore refrigerators within the last 7 years and both have died. If LG produced a product that I purchased for thousands of dollars, why arent they repairing them? I purchased a refrigerator in 2018 it stop working I have to.pay for labor over 600 dollars. He said I need to call Sears because they maybe able assist with a lower cost of repair because their starts at $900 to $1300. I am highly disturbed by this. The fact that LG was well aware of the problem with the compressors, I would certainly like to think my refrigerator would be included in the settlement. Step 3: Install the New Compressor. I have model #795-72483-411, serial # 807KR00307 which is a Kenmore Elite. I cannot believe that a recall was issued for the LGs but not the Kenmores and there is no remedy to make the purchasers whole. I too bought a Kenmore on May 24, 2017 and now I'm being told that I need a compressor and I the repairs are $1,200. Called sears and emergency appointment set up for week later! I lost all my food, Xmas dinner, etc. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. Biggest WASTE of money ever and sears wanted me to pay for 300 labor to fix this! Despite it being a known issue, since we were at the 17 month mark (vs. being within the first year), we were faced with the choice of repairing the refrigerator out of pocket, or recycling it to try another refrigerator. Then ice maker went out a month later. Description. Purchased a Kenmore Elite 3 door bottom freezer in 2015. Called LG customer service right away. 4mo ago water stopped dispensing, thought it was clogged. They also told me this is a widespread issue and he even knew the model numbers by heart because of the number of calls he gets. I should not have to pay to fix something you should have recalled Sears! Stopped cooling June 28, 2018. Model # is 79551839410..Who can help me with getting this resolved. It is ridiculous that Sears is not taking care of this. The fact they know this is a faulty compressor and still sell them and not want to stand behind them is beyond my understanding. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. Our LG is 2 years old. Starting with the LG company. I thought this refrigerator should last at least 10 years but we got less than 4 years service from it. We were on the phone with Sears and LG customer service in Alabama for over 2 hours. He mentioned these go bad all the time. This model is no longer available or might have limited distribution. $1,000.00 to repair (paid $2,500 for the refridgerator). How do I get added to the list? I have been without a refrigerator since May 23,2021, it is now June 10.2021. I paid $3500 for this refrigerator. Do the following of the light in your Kenmore refrigerator is not coming on: 1. Within the week I had to call LG once again because it had stopped cooling and they sent another repairman out from Sears who said it needed a condensor as well. Compact Refrigerator - Stainless Steel. Had it repaired after waiting approximately 3 mos for warranty service. Bought a package sunday special. Scam, unauthorized charges, rip off, defective product, poor service. WARNING if you have this models with liner compresser and your food doesnt feel cold or your frozen food feels soft WARNING DONT EAT IT!! Our food has spoiled and we are without a refrigerator for at least week while we are under "stay at home" protocol. We are saving for new appliances, it's like trying to save for an old used car. We are stuck with a broken $3000 piece of junk. For example: the essential efficient equipment has a power consumption lower than 55 % for the average. Please include me in the class action. Purchased Dec. 2019. The old Sears was a place you could trust, but this has destroyed my trust in every buying anything made by Sears or LG.