Still stuck? Why the change of heart? You also get personal insight into the life of a Trailhead Baby! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. We recommend using a new Developer Edition (DE) to check this challenge. Goodness! Thank you for your time and response. but i don't know what is next step? As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. What item is on your lightning Case page layout to show Entitlements? Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Did you perform any particular action to get the email available on the console ? You cannot customize its label or logo". All reactions. The error message is so cryptic that it's hard to troubleshoot the issue. Empty the recycling bin. I started the whole of the following steps in this section with the objective of creating a macro. For example, Basic vs Premier support. Youll need to enable this whole feature before you start I wont give away what its called! I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. If you are short on time, start around the 20 minute mark. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Ensure Entitlements are visible on Cases in Lightning. []Safari Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Does this match the requirements? And of course, I just tested the challenge 4 again and I passed! When you start a create a new report, simply click to start with a clean screen. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. I hope that you feel inspired. Hi All,Im struggling to complete challege 6. stuck in challenge 6 please help. Below are tips and gotchas for each report / dashboard. Could you share a bit more details on what you have done for this step? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." "Wrong Queue" is not a queue. Keep up the good work. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Does anybody have a moment to help? The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Think carefully about the language it talks about pushing cases UP and pushing cases TO. It has to be so simple. Making dinner for Mom! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Thanks! Did it help? I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Challenge 1: Automate record creation. Does it work? I have both Email to Case and On Demand Service enabled on the Email to Case page. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. error, has anyone found any way around this? Thanks for the help! My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Thanks!!! Thanks. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Skip Main Navigation. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Challenge 1 Configure Outbound Application and Integration Security. Alas, fingers crossed for the next challenges. Also, my email-to-case and email on demand are checked. "Not able to figure out what is wrong here. The free lemonade offer worked! Hi Trailhead Baby, I'm losing my mind here. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. I don't know what else to try. Service Cloud Specialist Superbadge Challenge 6. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. "Please help to resolve this. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Yes! Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I have to double check the directions, but I believe that you just have to add a few values. Go to a case- check the Status options. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. I am getting this below error. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Or rename a standard one? But trailhead gives an error message back. Did you start with a clone of the correct profile? Something is blocking the challenge checker from fully running. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! No. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Review the steps to create the 'Cloud Technical Team Support Process'.". I'm stuck on Challenge 6, creating the macro. Still stuck? I kept that particular module open one on screen while I walked through this step. Appreciate any help. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. The simple things Hey, i'm on challenge 3 and almost done. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. (Hint- search in setup for "support process". Nice and informative blog! I ran into the same issue. Glad you solved the problem! Usually this is due to some pre-existing configuration or code in the challenge Org. I had problem with the chart, now everything is correct. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. (jealous? However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Ensure Agents have access to Knowledge when viewing a Case". Could you share some details of what you have? I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Please guide me on this.Thanks. I'm chasing my own tail. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. For those of you who know me, you probably know that Im lucky enough to have a job that. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. @Trailhead baby I am having same error message. Did you create a new console? At last count, there are 81 Salesforce Trailhead projects for developers. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. My problem was that I had 2 users with the same name: Ada Balewa. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! We recommend using a new Developer Edition (DE) to check this challenge. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Coild you please help me out? Thank you very much for such an interesting post. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I am stuck at Step 3 - Create service level and actions. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Tried it all, from custom : support profile to standard user, even admin. The key word is "rename." But I have successfully created this service console in my playground. You write beautiful things. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I can't figure out what this error means. This way, I can take a deeper look. I'm whole again. :) I'd reconsider that time trigger. You will need it. I'm sure you've done this but is omin-channel enabled? Knowledge Basics for Lightning Experience. Telecom Billing System2. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. It was an interesting project, and I wanted to share some lessons learned from . Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. This is my current version name. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Error: "We can't find the Entitlement Name in the System Administrator Profile. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'd just give it 24 hours then recheck the challenge. It is very attractive and impressive. I resolved the issue, by deleting the Billing profile and recreating it using. advanced apex specialist superbadge solution. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! @MM - thanks for your time. I've been in this challenge for hours now. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Add to Favorites. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Are you sure it is about that? I'm sure i did #1 and #2.What do you mean by "count down" component for #3? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. He laughs when I poke his nose and tries to take toys out of my hand. The solution? Select edit page4. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Did it help? I've been stuck on this error message for two days! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Any hlp? privacy statement. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Activate your knowledge groups and sub-groups. I was creating 'wrong queue' queue . Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. "Im not able to add instructions in the macro. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. *must be completed in lightning experience*1. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Thanks, Michal. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Tonight's challenge involves the creation of two processes. I am glad that you figured it out. No idea what is missing. any ideas? :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. But not able to finish this challenge . Are you sure you want "email to case"? Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Tnx, hmmmm What you have sounds correct. "my report is looking all correct. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I add wrong queue to Presence Statuses but I still have the same issue. Ensure you create the Cloudy Weather Resolution automated action. Will you be able to guide me? There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Rated Accounts by State The record count for state and account rating are automatically added. @adityavarma chekuri try to name the support process only "Cloud Technical Team". You, my amazing reader, get more than tips for a Salesforce Superbadge. Is knowledge set up correctly on the page layout? I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. I am stuck on challenge 5. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. thanks a bunch. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Has any code been used with your org? If you haven't taken the Onmi Channel module yet, now is a good time! Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. It still gives me the same error that it isn't found. Issue was with the Lightning Page Layout. I am not intending to give out the answers, just a little bit of a nudge. Any ideas that can help me? Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed.