View Job description, benefits and responsibilities. This program provides you with the foundation you need to lead to a path of success. In addition to a base salary, this position may be bonus eligible. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Please enter a Name and Password so you can update your Job Alerts in the future. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. You will Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Carry out monitoring visits to verify information provided by . https://www.consumer.ftc.gov/articles/0243-job-scams. Must be able to work a flexible schedule based upon high call volume needs. Copyright 2023 Grabjobs Pte.Ltd. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Alight is committed to a diverse workforce and is an affirmative action employer. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Quick Apply. * Bilingual (English/Spanish) is a plus * Create and update employee files in database, as authorized. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Customer Care Representative - with Growth Opportunities at Alight today! There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Key Duties & Responsibilities. Knowing our products inside and out so that you can . Customer Care Representative Human Resources. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Find out if you meet the requirements! Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Only applicants from locations above will be considered. Full Job Description. Alight is committed to the continued development of our colleagues. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. You will be notified during the hiring process which checks are required by the position. Our story. Benefits start on your first day of employment, Programs & activities that give back to our. At Alight, we are reimagining how people and organizations thrive. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. DISCLAIMER: Our story starts with a simple universal truth: Every business is a people business. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. People can always trust us to say what we mean and depend on us to do what we say. All Rights Reserved. * Strong attention to detail with critical thinking skills You have reached your maximum number of active job alerts. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Insurance Health insurance Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). We are not an agent or representative of any employer. 1999 - Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. * Initiate new leave cases in our system Our story starts with a simple, universal truth: Every business is a people business. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. You will be notified during the hiring process which checks are required by the position. Join our team. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Find the best jobs in the US, apply in 1 click and get a job today! Our Promise * Make independent complex decisions within the scope of your authority Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. then the employee has changed 1 company and 1 job. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . These teams are a critical component of Alights health care,retirement and HR-delivery services. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Please note that all salary figures . As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our commitment to Diversity and Inclusion. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. The mission of our customer care teams exemplifies the need for humanunderstanding. Location: San Juan, Puerto Rico. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Benefits . A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. This is a 6 months project and we offer Full Time Shifts (Rotating). Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Health, Dental, Vision, Life Insurance and more. They may often give instructions by phone and besides performing clerical tasks, they also assist . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Check out our current jobs that have a virtual/work from home option. Be Real with Alight and help us re-imagine how people and organizations thrive. Are you interested in helping us shape the future of work and life for organizations, people and their families? There is no travel required for this position. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. We want towelcome you to learn more aboutAlight and our Customer Care team. Posting id: 823465203. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. This role is designed for people who have strong empathy and communication skills. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia It's why we're so driven to connect passion with purpose. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Full-time $12.50 an hour. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. They inform them about products and services, answer their questions and resolve their issues. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The mission of our customer care teams exemplifies the need for humanunderstanding. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. You can also receive alerts via instant message. On average, Willa Davie works for one . As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Cons. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Get a free, personalized salary estimate based on today's job market. Lensa, Inc. - Lensa is a job search engine. Type: Full Time Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We recognize the importance of a work life balance. About Alight Solutions Alight is a leading cloud-based human capital technology and services. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. We strive for Excellence Every Day by collaborating with our clients and colleagues. We are Alight Solutions. Stay updated on our new opportunitiesJoin our. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Our story starts with a simple universal truth: Every business is a people business. * Express yourself in an open and honest manner At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! If so, you've come to the right place. Our people are our greatest assets at Alight Solutions because People Matter! This role requires that qualified candidates must reside in one of the following states: * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) A Customer Service Representative also handles concerns, complaints, or other issues. We learn from one another, champion progress and challenge the status quo. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Mid Level Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language The estimated base pay is $36,558 per year. Communicating with customers through various channels. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Career Development & Growth: We provide ongoing training, coaching and development. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! You will be notified during the hiring process which checks are required by the position. We combine data-driven . We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. This job listing has expired and the position may no longer be open for hire. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. See office directory Job Details. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight Easy 1-Click Apply. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Accurately documenting all conversations and actions taken on each interaction. These teams are a critical component of Alights health care,retirement and HR-delivery services. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. to demonstrate your interest in the role. Our story starts with a simple universal truth: Every business is a people business. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll.