1. Mercari is NOT a safe place to buy. Dont ever buy from this place buy from a legit marketplace! I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. Should it ne bad Enoch to warrant a refund. Reselling and rehoming unused items both help you declutter your own home, and reduce the amount of waste the planet is choked by. This will be my first-time. In addition to the seller fee, there is also a payment processing fee, which is $0.50 plus 2.9% of the sale. The security team will look into what the violation was and lock your account in the meantime. Informative article, as always! John-Paul Cody has been an avid online seller for years, across platforms including eBay, Mercari, Craigslist, and more. You can also throw in some personal anecdotes or explain why you loved the item. Really? This means the seller did their part. I have not done any buying or selling on the web,. If a Seller lists a prohibited item, it will be They just want money from sells, they make too much to stop it. Received a response a day later saying they would check into it. can you sell replicas on mercari. Let me know what items you wanna sell? I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. As such, pictures are one of the few items buyers use to determine if they want to buy, so make sure your photos are on point. Not delivered, so opened tracking , which said delivered to NY. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. Violate the Terms of Service multiple times, Have questionable activity on their account, FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible), Counterfeit goods - items in violation of copyright (ex., fake designer clothing and accessories), Weapons or anything that can be a possible safety hazard, Items with inflated prices listed to profit from a tragedy (ex. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Hey Bob, I have had very good experiences with Mercari so far. Selling on Mercari Whether you're decluttering your home or looking to make some money, selling your stuff on Mercari is fast and easy. Mercari Shipping - sell across the United States. Then, if no return confirmation, releasing the funds to the seller. You can reach out to the customer support team if you feel that this warning message might be a mistake. or activity that in general: The list of Prohibited Items may be updated from time to time at Mercaris I think Ill look into E-bay. otherwise facilitate the unlicensed use of copyright materials (such as Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. This being the case, if the company noticed unusual activity on your account, it would suspend you. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. Dealing with this situation for the past week has done nothing for my situation besides give me a headache. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Create an account to follow your favorite communities and start taking part in conversations. I sell supreme clothes on Mercari. Mercari is still asking for more pictures. I was ALARMED and compared the shirt to my authentics and got it authenticated from an outside service as well and both confirmed that it was a fake shirt . The correct course of action would be to destroy the bag and throw it in the trash. Mercari has buyer protection in place to keep the buyers safe. It was the weekend and I could not do it. Hi Jennifer I live in ID and that was the address on the order. Ive reported it to Disney, Hulu and Netflix. You can also throw in a photo of yourself wearing it, and list your own measurements too. How to Make Money Editing Videos in 2023 (Ultimate Guide), How to Make Money on Upwork Without Skills (11 Best Gigs), How to Make the Perfect LinkedIn Profile (Career Expert Tips), How to Invest in Real Estate without Being a Landlord, Biggest Resume Mistakes People Make & How to Avoid Them, What is House Hacking? Knives, such as switchblades, hunting knives, pocket knives, butterfly Obviously you know nothing about the truth behind Mercari. They want to absolve themselves of liability and are just harvesting more info. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? If they disagree with your return request they immediately close the transaction and you own it. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. Without worry, you can leave the manual and time-consuming tasks so you can focus on more important things to grow your business. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. I wrote the page on Instagram and asked them if they sold me the shirt because I thought it came from an older lady from New Jersey and they said yes they sold me the shirt & that particular lady is someone who gets a commission selling for them . Huh? Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. Sign up now with a 3-day money-back guarantee! I've not only contacted them through the app, but I've called them multiple times as well. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. Let me further explain and maybe it would help you . bonds, stocks, etc. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety Look. Final decision. What does that mean literally came from a replica site? Thank you! Mercari failed to protect the buyer despite what they claim. And they said yes it would fit yours. Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. What this business is doing to its clients! Therefore, you need to make sure that the buyers/sellers are also reliable. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'ecomsay_com-large-mobile-banner-1','ezslot_9',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. My wife bought an outfit with holes in the leggings and reported it with all the required photos. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. that are soiled with human materials such as used underwear, Sexually related items such as sex toys and fetish items. I would also report to BBB, local news, and throw a huge media shit fit about it. But I lost a lot of time. I initiated a return. Ive stopped buying or selling on Mercari. Have a look at the items in your home you are not using. There are a few things I could do (I.E. I purchased an item off Mercari from some person in New Hampshire. How do? There are no limitations on the range of goods you can sell on the Mercari website. After this last step, youre ready to list it! As mentioned, Mercari allows you to sell practically anything that you are able to ship: electronics, clothing, household goods, and so on. Customer service is horrible at best. Ive tried both Mercari Shipping and Ship on Your Own over the years. And this particular seller STILL has not sent my items after four days! Its much better and safer for a buyer to shop at Amazon and EBay. The seller did not send the original receipt as promised . It also did not have as much memory or hard drive space as advertised. Someone could report you at anytime for counterfeit and you will be screwed. They refuse to cooperate and insist that the credits are there, but they arent. Selling precious metals, including gold, silver, and platinum sold in do not sell on Mercari. FDA restricted items such as food, homemade food, food supplements, Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. The bad thing is this seller had over 50 completed transactions with fairly good feedback. Now that your Mercari account is set up, pick a room and find a few items you'd like to list first. Also, its good to know that Mercari invests a lot in the safety of buyers and sellers. I can not do an offer nor accept one now. It is illegal to sell counterfeit items (whether you acknowledge it or not or whether you call it a "replica" or "knock-off" or "fake" or not). Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. They have some great deals on designer jeans & clothing. After 48 hrs, the system allowed me to send an email about the problem. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Although not recommended, a lot of sellers leave the product description blank. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. The possible price range available on Mercari is between $1 and $2,000. Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. How does one contact Mercari for non receipt of the package I ordered. I feel as if I have been scammed not only by the seller, but Mercari too! And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. They just want money from sells, they make too much to stop it. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. Counterfeit items, misrepresented items. At the cost of those of us that have not stood up and challenged them. I already had a mens size 9 boot and ordered these because they were a different color. Youll also learn the most profitable things to sell on Mercari, and the best strategies to boost sales that Ive learned after selling on Mercari for a long time. eBay takes buyers sides, but not quite as easily as Mercari. The fellow would never ship the item. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. They have wasting my time, tape, and energy etc. On the first, I never heard from the seller so I cancelled the transaction (4 days). I honestly don't care. If a seller lists a prohibited item, this is a violation of terms of service that can lead to suspension or termination of the account. Worse the money earned goes to gangsters and terrorists. permitted. You have so many different sellers selling bootleg copies of movies and tv shows. Mercari executives including John Langerling are millionaires! Having said that, we are unable to release funds until we can confirm delivery to the buyer However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. Also, the compliance team are the only real division of the company that makes decisions on suspensions and authenticity. Mercari charges sellers a fee of about 13% to sell on their platform. 131 of 1948). in violation or is otherwise inappropriate Mercari may, at its discretion, I wanted to add my negative review here along with ALL the other bad reviews of Mercari. Mercari is passionate about sustainability. Thank you Kitty for sharing your experience! Mercari will email you a shipping label. Strangely enough return for refund might fall under this. Firearms and firearm parts; including airsoft and bb guns. After that, sellers can rate the buyers. I would not do business with them even if I could save a ton of money. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. Skog faces a potential maximum sentence of 15 years imprisonment on the count of selling counterfeit coins and a potential of 20 years maximum on the mail fraud count. For more details, visit Mercaris Prohibited items page. Heavy, bulky items. Mercari failed to protect buyers despite what they claim. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. be received from the victim or another party, and the item may be Mercari is a popular e-commerce platform in Japan in recent years. You WILL NEVER, NEVER get actual help. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a604b3101a15b9cf9b0a3adedef270c6" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. Any outfit that locks you in this tightly cant be trusted in my opinion! Been there, its why I wont list anything expensive anymore. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-1','ezslot_10',134,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-1-0');And the answer to the question, how safe is Mercari largely depends on how good you are at verifying your seller or buyer when dealing. If you got new fitness equipment recently and now your old set of dumbbells is collecting dust, you can sell them on Mercari Local and skip the shipping. Its less important how the packaging looks, and more important how protected your item will be in transit. They removed a CC purse I listed the other day. What happens if you sell replicas? Which is better Mercari or Depop? In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. such as: Ebooks, PDF files, user generated content (UGC) or items for online Youre welcome, Deborah. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. I am bringing class action, please join in. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. The shirt itself had the wrong tags (not the tags that the seller had on the listing ) and nothing on the inside said gucci . Now that you know their marketplace guidelines, lets get to know their policies. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_6',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. It's honestly a dying company. Also, even though I have taken screenshots and pictures of my receipts, and sent it to the compliance team through the app (the only way of really contacting them), the only response I've gotten is "The decision we made is final".