!5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Clipper is the all-in-one transit card for the Bay Area. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream (Some limitations may apply.) With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. You must tag your card again when you get off the train. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. BARTs Treasury Department will then process the refund. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. EMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Tickets submitted for refund must have been purchased by cash or debit card. Otherwise, you will be logged out automatically. For faster replacement, you also can pick up your replacement card at an in-person service location. (For example in NYC one can buy MetroCard at the airport without a fee.) And my Oyster card. Graduate students are not eligible for a free Go Pass after this date. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. You can add value, see what's on your card, and see recent transactions. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream There is a 50 cent surcharge per trip for paper tickets. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Skip top navigation. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Q&A: Highway 101 express lanes opened Friday. EMC The refundmay take 4-6 weeks to process. EMC `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. IMPORTANT: Clipper cards will hold funds for . Authorize payment below. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. EMC Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Pay With The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. However, money added since then does not show on the account, as weve not used the cards. https://www.clippercard.com/ClipperWeb/pay-with-phone. Getting dinner in Oakland this Fridaywill I get robbed? Location of mushroom dispensaries in Oakland? You can add value, see what's on your card, and see recent transactions. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream f All rights reserved. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. What should I do if my card is lost or stolen? I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream This is one option for using up the funds on a paper ticket you own. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. USF does not issue refunds for a lost commuter subsidy. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Minimum monthly payments are required. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Be sure to review the paper ticket fare chart at the station. E\i\\ Clipper Refunds: Only registered Clipper cards, are available for refunds. Latest Clipper News Never miss Clipper news! I have a whole collection of stored value transit cards from many places! All Access Digital offer for just 99 cents! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 0 0 10.1455 10.364 re Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. For more information, please refer to our pre-tax payroll deduction web page. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. You can have multiple adult cards associated with a single account. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC 2020, Metropolitan Transportation Commission. The check may take 4-6 weeks. Include the card number in your description. For youth, seniors, people with disabilities and low-income adults. Enter and space open menus and escape closes them as well. If a Clipper card is not used for six months, it can be deactivated. At your request, we can mail you a new card with your balance restored, typically within 2 business days. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. We cannot give refunds for partially used passes or tickets. E\\y\F@B.THH!*o* You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. 0.749023 g If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. 2020, Metropolitan Transportation Commission. /Tx BMC /Tx BMC And Metro card. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Note that only cash value can be directly transferred. REFUNDS. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Email clipper@bayareametro.gov. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. A: No. However, each Go Pass user will only get two replacements per calendar year. Learn more about our privacy policy. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). 0.749023 g /Tx BMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. But nobody did. Donations of tickets with unused value of less than $1 can be made to local non-profits. Transit pass . So take your balance down to $1.50. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. The old website used to show added values, ready to be activated, but no longer does. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. What a scam! /Tx BMC Each Smart Pass user only gets one replacement per calendar year. EMC Can I have more than one card in my Clipper account? ClipperCard is your passport to campus and beyond! 0 0 10.146 10.364 re If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Any suggestions, or is this another way for a government-backed agency to abscond with my money? If you forget to tag on and/or off, you will be subject to citation. EMC You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. For three bucks, just consider it a cheap souvenir. BART will refund tickets with a remaining value greater than $1.00. The site navigation utilizes arrow, enter, escape, and space bar key commands. E\\y\F@B.DHR!"g/ If you cannot tag your card successfully, try on another device. EMC Skip the side navigation menu and go to the main content. Does this mean my card is worthless and I might as well toss it? Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Discount Cards For youth, seniors, people with disabilities and low-income adults. Credit Card Type (check one): o MasterCard . endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Visit the Go Pass eligibility page for more information. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Tab will move on to the next part of the site rather than go through menu items. You will get a check in the mail at the address you provide. No they don't keep cash at the stations. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. endstream endobj startxref 0 %%EOF 332 0 obj <>stream We contacted Clipper and were instructed to write letters to get the refund on two cards. H237402VH2P0P04341Qf& You can also log in to your regular Clipper account to see your balance and download a transaction history. Clipper said they didnt have money in their accounts. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. E\i\\ endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Is there a way to purchase the card without paying the fee? However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program.