They promised to send me a replacement battery in 2020 and it got lost in the mail. My Account; My Tools; Orders; Community; Customer Service; Logout; My Account . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please call before visiting a service center. USDA Service Centers are designed to be a single location where customers can access the services provided by 1. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). The problem is this is not as profitable as selling new equipment and forcing obsolescence. 800-432-3246 The CS1804 chainsaw is top rated and worked well - when it worked. POWER+ 56-volt 765-CFM 200-MPH Brushless Handheld Cordless Electric Leaf Blower 5 Ah (Battery & Charger Included) Shop the Set. Press question mark to learn the rest of the keyboard shortcuts. For all customer service requests, please call: 1-855-EGO-5656 (1-855-346 . EGO Power+ is the next generation of cordless outdoor power tools. Find a echo repair center near you today. List of all The Home Depot Service Center in U.S.A. (866) 788-7394 Mower has an issue. Right after Christmas and after 9 months of usage our 42" ZTR mower just stopped working. Find Local Service Center The Process To Clean The Carburetor Of The Lawnmower. Verification can help ensure real people write reviews about real companies. (800) 828-5500 Find Local Service Center Is it worth it to repair a lawn mower? The performance of our battery packs is equal to or better than that of a brand new battery from the OEM but at a fraction of the cost. Claim your profile to access Trustpilots free business tools and connect with customers. As a newer brand, they are screwing their reputation, which is so important for new business, but also leaving money on the table because if anyone has to replace a 3 or 4 year old snow blower because it can't be serviced, they sure as shit won't be buying that brand again. Click here 1-855-EGO-5656 (1-855-346-5656) for support. The Government may monitor How did we create this buying guide? 800-780-9889 Step #4: Clean The Fuel Bowl and Nut. Share Ideas Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? It's almost always "greener" to keep something around a long time rather than buy a new one every two years even if it is old inefficient technology. I also raised an online ticket but did not hear back. Empower your customers with accurate, up-to-date information. Attention GMAIL users. I received a case number and then nothing. When Is the Best Time to Buy a Lawn Mower? A new head is $45, which is 20% of the retail on the whole thing. CLOSED NOW. We were instructed to bring the mower back to Lowes, where it was purchased, for the Ego appointed service provider to pick up and fix. 8:30am - , See Also: Customer Service Preview / Show details. 23. So, I loosen the blade a bit it worked for a while then began to rattle as it came loose? for authorized purposes. 800-348-5004 We just saw that debate on this forum a few weeks ago when someone considered picking up a reconditioned model at Home Depot and ended up not doing so because of the limited warranty. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Find Local Service Center Online help is always available from our community of EGO users. Find Local Service Center 866.649.1918 PS I tried to log into my account. What would you like to do? Send your BA5600T battery pack to us for repair today! Use them for routine maintenance (i.e. The EGO push mower is one of the best out there, and its also one of the least expensive too. Scale confidently, backed by our infrastructure. Unlike the gas power head than can accommodate a hard blade edger, hedge trimmer, small leaf blower, pole saw & power broom to name a few. Customer Service Request. Please ensure your tools are registered. Lawn Mower Repair On Tennyson in Hayward on YP.com. Find all locations that sell the EGO POWER+ tool lineup. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. This web site will provide the address of a USDA Service Center and other Agency offices serving your area along with information . CALL BEFORE VISITING: Not all Service Centers repair all RYOBI tools. 24. You will get factory sharp steel blades in the mower. What would you like to do? All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. The EGO push mower is a great investment for those who want a well-performing, powerful, and versatile mower, but are on a budget. 1.Visualize the world with rich, accurate maps. We recommend it's best to contact them in advance to confirm . JavaScript seems to be disabled in your browser. Departments Accessories LM2130 Ego Power+ 21 Inch Select Cut Lawn Mower , See Also: Accessories Preview / Show details, I have reached out repeatedly to their customer service number (1-855-346-5656) but have not received a call back from customer service. I'm not a professional user but they get a heavy workout every couple of months) - chainsaw has gone through thousands of logs, strimmer has done acres of grass and light brush. Unauthorized modification of any information stored This service is provided by the USDA-Office Information Profile System. Valley Medical Center ESA Service Center at O'Connor Hospital. for pricing and availability. They say you have a warranty then give you the run around two supervisors at that! This is unfortunate. This company is truly a joke save your money, energy and time ! 1-888-332-6419 Build with reliable, comprehensive data for over 200 countries and territories. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. It goes against our guidelines to offer incentives for reviews. I can get 3 or 4 uses out of each before a recharge. Seems like a very shortsighted thing for them to do to not support these products after the sale. Hopefully you can find a way to repair it. 1-877-466-5225 Find Local Service Center 1-800-652-2321 1-800-223-5168 Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206-2707 403.784.3518 (888) 407-7626 800-345-6007 (800) 387-6018 (800) 633-1501 1-888-332-6419 (877) 986-7783 Find Local Service Center POWER+ Select Cut XP with Speed IQ 56-volt 21-in Self-propelled Cordless Lawn Mower 12 Ah (Battery Included) Model # LM2167SP. JavaScript seems to be disabled in your browser. Here are 8 tips for writing great reviews. this system constitutes consent to such monitoring and auditing. 801-827-0500 This service requires additional processing time due to the quantity of labor that it takes. Wrote back to EGO who said the case was closed and wourl not respond. However, we contacted Lowes on Friday March 3rd and were told by them it is not there. I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. (800) 828-5500 Also I have experienced time and time again new units failed right out of the box. Selling my 3 EGO products and going back to gas. Enter your city, town or postal code. I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. I tried another battery, still a no-go. I am on my 8th phone call (each with a huge wait) with a rep to replace , Talk with other EGO owners, find answers, and share your tips. Step #3: Detach The Carburetor From The Lawn Mower. 2105 Forest Ave. San Jose, CA 95128 (408) 947-2509. Terrain. 903-681-7332 Find Local Service Center +$9.99 shipping. For the best experience on our site, be sure to turn on Javascript in your browser. All rights reserved. Update: Ego has started to produce updated 21 SP models that have an updated self propel unit that matches that found in their dual battery (premium) mowers. Lawn care professional here, we field tested an Ego string trimmer, the battery overheated with 15 minutes of use and gave us the red ring of death. (877) 986-7783 BBB Business Profiles may not be reproduced for sales or promotional purposes. STIHL doubles the warranty if you are a residential user, register the unit at the time of sale with the store (use the touchscreen if they have one), and buy some motomix or STIHL two-cycle oil. 650 blower lasted less than a year their customer service is worthless. 208-890-2056 Find Local Service Center Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. It was great until the battery failed and because it was under warranty, I contacted them. I purchased the EGO self-propelled Mower. Mega disappointed. Companies can ask for reviews via automatic invitations. Not a way to run a company. There is no way to get a timeline of any kind. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Lawn Mowers-Sharpening & Repairing Sharpening Service Tools. BBB Business Profiles generally cover a three-year reporting period. information on how to contact them. (800) 633-1501 Find Local Service Center. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Enter ZIP code or city, state as well. Warranty should not be the end of life of a tool. For the best experience on our site, be sure to turn on Javascript in your browser. 800-345-6007 1-800-652-2321 Step #1: Check The Mower Carburetor Before Cleaning. You will find contact quickly with the information you need. I can only imagine how annoying it is to have to charge those giant mower batteries after every one or two cuts. Find Local Service Center Find Local Service Center Really surprised to read such bad reviews. The Home Depot Service Center Alabama Birmingham Huntsville Mobile Montgomery The Home Depot Service Center Alaska Anchorage Fairbanks Juneau Ketchikan Kodiak The Home Depot Service Center Arizona Flagstaff Phoenix Tucson Yuma About EGO .Environmental , See Also: Navigation Preview / Show details, Ego customer service and replacement parts. Purchasing a lawn mower from Mowers Direct provides you with the same service options as if you were to purchase one from your local home improvement warehouse. Be the first to know about new products, innovations, and offers. It had a hard time pushing through really dense grass when it was at its end of life and would shut off all the time. When you enter the location of echo repair center, we'll show you the best results with shortest distance, high score or maximum search volume. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. Date of experience: January 02, 2023 PB Peter B 1 review AU Jan 27, 2023 Batteries are garbage The store will not work correctly in the case when cookies are disabled. Powered by Shopify, BA5600T EGO 56V 10Ah Lithium Battery Rebuild Service. Be the first to know about new products and innovations. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find Local Service Center Contact Information 120 Ionia Ave SW Grand Rapids, MI 49503-4195 Get Directions Visit Website (855) 346-5656 Customer Reviews 1.23/5 All customer reviews are handled by the BBB where the company is. NEVER BUY THIS AGAIN. I did the Greenworx battery mower and really liked it. Ego Work Glove Large. (800) 854-2315 Find Local Service Center In 2020, Google Maps was used by over 1 billion people every month. What would you like to do? If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Same problems with these units are still occurring as of Feb/2023, What a beauty. Contact a location near you for products or services. Find Local Service Center Find Local Service Center 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. Find a new blade, spring, washer, or other part for your EGO tool. Although i will say i have a battery powered blower and trimmer which i love because i dont use them often. Anything more than two acres and youll need a commercial-duty zero turn mower. Extremely difficult to get any help from this company. Register your product, access your account, learn how to contact us, get warranty info, find SKIL manuals and parts, or request service for your SKIL tools. We later learned that it was 3 weeks before the service provider picked it up. We employ both AI and big data in proofreading the collected information. 9:00am to 5:00pm EST (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). Looking for more information? I've also had problems with EGO. How to find echo repair center near me Open Google Maps on your computer or APP, just type an address or name of a place . If you have a problem with your mower while it is under warranty, the home improvement centers won't repair it for you. Find Local Service Center Look for a picture of a phone on the box (see this video for details: https://www.youtube.com/watch?v=JtLkT5X4MQw ) The equipment is equipped with high quality build materials. Customer Support For online customer support, please email support@egopowerplus.com.au Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). (5) Website Directions. Be the first to know about new products and innovations. Torn between two businesses? 2021 Copyrights. What would you like to do? Give Praise Love your EGO tool or a specific feature? JavaScript seems to be disabled in your browser. 877-346-4814. If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you. . For the second time, an EGO CS1600E chainsaw has failed within a year of purchase, despite fully charged battery. This company is truly a joke save your money, energy and time ! Cases, connectors, and circuit boards are re-used and are not replaced or serviced. See reviews, photos, directions, phone numbers and more for the best Lawn Mowers-Sharpening & Repairing in Hayward, CA. The repair/service/parts business for many companies is more profitable than the initial new equipment sales side. They are very poorly designed, I have had many two stage snow blower gearbox failures and all types of ego equipment have experienced electrical failure. And because Google Maps reroutes based on real-time traffic, drivers can complete trips faster and get more rides in.