For customer support people can visit their help topics to search for answers to questions or browse popular topics. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. There's a class action lawsuit against StubHub from other customers who want a refund too. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. They may sell them for more or less than face value. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. No. Customers can keep their credits if they like. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. I saved to buy expensive tickets as a gift for my wife and now we cant go. Help us improve this article with your feedback. We are changing the way you register and sign-in to the StubHub Community. We cant contact them and ask them to lower their prices. This watermark prevents others from copying them. We just sent you a welcome email. Click here to explore your options! Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. We do still love going to events and want buying tickets online to be easy and safe. Email: This information has not been added. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Phone Call 1-866-788-2482. A few days later I'm only paid out for 1 set of tickets. An email might never be responded to, and the same goes for phone calls. Request and Get a StubHub Refund Right Now. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). To reach Customer Support call 1-866-788-2482. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Go ahead and file a chargeback on your credit card. and take advantage of this neat service whenever you need it. Very dissatisfied customer. DoNotPay doesnt care about that. / What happens when an event is canceled. Whats The Difference Between Class 2 And Class 3 NI Contributions? And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. StubHub was founded in 2000 and its current CEO is Eric H. Baker. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." AND TOLD ME THAT "Recine. but I havent been able to get in contact with anyone from StubHub. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. These are often free tickets the seller can relist. This happens when tickets are reprinted, but they are usually still valid. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Please note that, for canceled events, no . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. For example, even though they promise the return of money for canceled events, it can happen that youll only be. "If you have tickets to a show that is postponed, you will be able to select your refund . 1:00. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. It's a code that starts with SH followed by some numbers. 1.866.788.2482. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. What Qualifying Event Would Trigger 18 Months COBRA Continuation? to check out everything we offer. Is SeatGeek legit? Ticketmaster will be the only place selling VIP Tickets though. Horrible customer service. 1.866.788.2482. Marrali just wants her money back, and she's not the only one. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Please take the tickets directly to the box office for a refund. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." If I did I woulda dropped my price or took my friend to the game. You never know when you might find yourself financially strapped - the good news is you have options. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. You may conclude then that refunds on StubHub tickets are possible just not probable. How do I contact StubHub for a refund? We are changing the way you register and sign-in to the StubHub Community. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Dollar Scholar Asks: Why Can't the Government Just Print More Money? The corporate office phone number is 415-222-8400. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. To reach Customer Support call 1-866-788-2482. Did you find it helpful? Opinions are our own, but compensation and in-depth research determine where and how companies may appear. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. I've been a customer for a long time and am not happy. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Contact us United States and Canada. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Thanks SO much! Indiana: "approximately 6,800 consumers" affected. Sellers . Reach out to customer service representatives via social media, Call the event organizer and state your case. Hawaii As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. How to request an event on the StubHub website. Does StubHub have live chat? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You can also try refreshing your Listings page. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." This number works. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Wish they would help. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Have an idea for StubHub? "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. I had to ask for a manager. We may be compensated if you click this ad. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Customer service all the way to your seat, 2000-2022 StubHub. Combined with viagogo, we now span 90+ countries around the world. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Purchased 2 NFL tickets on StubHub. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . I waited 2 days and tried the access code again..still nothing. Find help with your questions from other fans through our own peer-to-peer community! Perhaps Its Time to Switch to Something Other Than StubHub. this link is to an external site that may or may not meet accessibility guidelines. We will process the refund to your original payment method within 5 days. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Poor customer service is the biggest pet peeve to DoNotPay. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. A Personal Loan can help you mitigate losses and get back on track. And 2 hours before the game I had no listings active. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. They say $0.00. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. "So were afraid that its just gonna be money thrown to the wind.. Listings for companies similar to StubHub: Customer service is awful. Ohio Attorney. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Reply anytime to let us know how we can improve. And never again. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . 03-31-2022 08:37 AM. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub is a marketplace where fans buy from and sell tickets to one another. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. You can reach the corporate office at 415-222-8400. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. where can I go to use activate the voucher so I dont lose that as well. Check out the table below to see the best alternatives to StubHub. For obvious reasons, this isnt usually a satisfying compensation. I was refused to talk with a supervisor , I had 4 tickets listed. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. I had a fraudulent charge on my credit card account from Match.com. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Otherwise you will receive a voucher for 120% of your purchase price. Youll get a refund if your event is cancelled and not rescheduled. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Harris Teeter. All rights reserved. You have lost a customer for life! You already know that. Depending on where you live and how you got the tickets, you may be due a cash refund. Clear your Internet browsers cookies and cache. Lots 81-82 Street C Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Events postponed or rescheduled won't be refunded, Fowlks said. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. What Is Public Liability Insurance For A Wedding? You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Are You Having Trouble Getting in Touch With StubHub? Apply your StubHub balance during checkout on your next purchase. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. I would like cash refund too. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Still learning the basics of personal finance? Click here to update this department. Find contact information here. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Those will be paid out by the end of May. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. This means sellers set the ticket prices. After the switch, you will enter the email address you use to access the community in order to reset your password. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Enjoy!Make sure we land in your inbox, not your spam folder. We'll email you when an event is canceled. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Copyright 2007 - 2023, ContactHelp.com. How can I email stubhub to refund tickets for a cencelled event. The company prides itself on being a Fan-to-Fan service. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Personal Loans can provide financial relief during an emergency. All Rights Reserved. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. We have a great help article here which provides the steps to list these Mobile Transfer tickets. It is taking Stubhub about 120 days to process refunds. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Ads by Money. It is possible to request a refund on a purchased StubHub ticket manually. Covid 31 Refunds 41 StubHub 211. Click or tap See actions and select Make changes. Georgia DoNotPay records the details of your purchase to boost your chances of winning the refund. Enter your gift card number in the Add a Fancode & gift code section. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Once you receive that email you can log into your account and navigate to the StubHub wallet. So the funds are available but you only adhere to the state-by-state laws? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Colorado: 8,688 customers due $3,120,442 in refunds. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Maryland: DoNotPay can be by your side during the process and help you sue any company in small claims court. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Enter your gift card PIN in the PIN field when prompted. See if youre using the right email and password. but I havent been able to get in contact with anyone from StubHub. This material may not be published, broadcast, rewritten, or redistributed. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Let us teach you the major money lessons you NEED to know. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. New Yorkers, however, are in luck. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Customer Service training is needed. . Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. From everything weve seen, the StubHub customer support is quite thin, to say the least. Customerscomplained to the media andfiled lawsuits. Sorry we couldn't be helpful. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Danielle is the author of this solution article. Learn more about how we make money. StubHub is offering the retroactive refunds now because the live events industry is opening back up. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Let us teach you the major money lessons you NEED to know. If your payment is pending, well cancel the payment. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. All you need to do is follow these short steps below: Voil! Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. I been buying and selling for 12 years with them. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Another way you might reach the company is by sending them an email. If you have already been paid, we'll charge your credit card on file to recover the payment. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. No problem. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. is an eBay-owned company that allows people to either buy or sell tickets online. With only these four steps, your refund request is faxed. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Sign in, or if youre new to StubHub, sign up for free. We'll do our best to get back to you in the next 24 hours. Have a StubHub question? Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. The credits are valid through the end of 2022. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Get immediate StubHub support from HelpOwl.com. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. I think I'm golden and I made my sale. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. It is now November - this is ridiculous. Just log into your DoNotPay account using any. In other words, when it can be too late to get a refund. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale