this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. 8. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. BBB is here to help. It took almost 2 months. At the end of your contract, they will automatically renew you without a signature and without consent. We also ensure all reviews are published without moderation. October 8 I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I still did not hear anything back from them. Give your team a place to focus, thrive, and grow, while we take care of all the details. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Turned up at 450 Bath Road, Heathrow. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Verification can help ensure real people write reviews about real companies. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. It is IMPOSSIBLE to get them to stop charging. They are scammers, and incredibly dishonest. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We find it very unfair that for this reason you post a very visible, insulting and untrue review. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Our invoices are due on the payment date that is displayed on them. If you refuse to pay their bogus invoices they will send you to collections. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Our coworking spaces are designed with collaboration in mind. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. This will ensure the agreement ends at the current final date and will not renew further. Lease period: April and May 2018 They said usually they will refund the retainer one month after the lease is over. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. The reason why we're asking all our customers to provide details online is to prevent fraud. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. We have checked and cannot find any payment details set up in your account. *We conduct corporate trainings on your preferred dates and location for no additional cost. Best regards,Michelle Spire. Regus are not transparent with their pricing. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Manage all of your workspace and business needs. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Regus always emphasized that it keeps its policy. But when It comes to a refund retainer. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Thank you! We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They would not remove the items that I didn't want. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. I really thought that this company would be a good option for expanding our business. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. this is absolutely gross and scam. The company left an official comment on this complaint. As you can see from your statement of account, available online (e.g. Signed up for a membership because I needed a private office for a few days. Office Space and Coworking prices are per person per month and are dependent on inventory availability. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. 2. This company has the worst customer service I have ever experience in my life. Contact the organizer to request a refund. Please could you send those details to me at lorraine.brule@regus.com so I can support you? www.myregus.com) and go to End Agreement, where a specific section for refund request is available. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. 3. I couldn't get my retainer and called them. Sent numerous emails to account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? This is a multi-location business. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Paid for parking online and have now received parking ticket from private company. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I cannot stress enough the lack of professionalism and poor service. Helpful (1) Alice C. on 9/22/20 Sandra promised me to escalate my procedure below, however, when could I get it safely? ive been trying to get my money back ever since. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Please email me at Lorraine.brule@regus.com with your company name and details. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Do not delete my post, I will copy and paste it to spread again and again. Originally, total costs 20k THB, but end up with 50k THB. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. We find it very unfair that for this reason you post a very visible, insulting and untrue review. This company bills you for services you do not use. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? This review was chosen algorithmically as the most valued customer feedback. BBB Business Profiles are subject to change at any time. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Thank you, Lorraine Brule Global Customer Service at Regus. I couldnt see your email address or Regus account reference in your message. Your satisfaction is very important. Not only that, it's hard to get hold of their accounting department. 2023 Trustpilot A/S. International Association of Better Business Bureaus. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! One business week has passed since I post it here. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Using our center address on your website is illegitimate without an active agreement between us. We may have received incorrect data. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. A member of our team will get back to you as soon as we have the details. Hi Hannah, Im sorry if you felt the need to escalate this. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. (Update) Do not delete my post! So last week I logged in to cancel my membership. Because Regus prefers to hold that retainer as leverage over you. But the Regus does not have flexibilities, nor willing to retain long term tenants. Absolutely unacceptable behavior. Setting up an automated payment is straight forward and can be done through the online portal. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I would love the opportunity to help further but havent been able to identify your account. I would love the opportunity to help further but havent been able to identify your account. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I contacted them about how processed my case after paying the fee for a virtual office. If you were to take direct space or a sublease you would also see these fees in your rent annually. Avoid at all costs. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I have been renting an office space at Regus in Kings Hill for over 12m now. www.myregus.com) and go to the End Agreement section. She promised me that I could get it on October 19 because it took 48 hours. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Talk to an expert. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Regus does not communicate with customers via telephone. This review was chosen algorithmically as the most valued customer feedback. October 6 Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Submit a complaint and get your issue resolved. As you can see from your statement of account, available online (e.g. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Flexible Workspace Designed Around Your Needs. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I was using virtual office space. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I realized that my 'request for a retainer' of my account portal had been disappeared. Requesting your refund is easy. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Unfortunately, we're unable to help you because we don't have your account information. Theyre a great place to connect with colleagues, clients and other like-minded businesses. It's an automated process. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ive been trying to get my money back ever since. Any that you do not require can be opted out through your online account. If it has been longer than 30 days, please get in touch so we can investigate further. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Transparency is very important to us, and all services can be opted in/out through your online account. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Regards, Sandra Melody Head of Customer Services They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Here are 8 tips for writing great reviews. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Weve cut the cost of selected workspaces* for a limited time only. We pay those as well. Need to file a complaint?