and our You are viewing the PayPal Community Archives. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. The return was being sent from the UK to Israel. I immediately reported the transactions to PayPal. 4,200,536 reviews on ConsumerAffairs are verified. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. I want a refund. He did a nice job on the interior windows. It's the certainty. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. It is now the 16th and I havent heard anything. Of course, you should not be liable for a transaction you never made. Answer (1 of 37): No. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Our experienced journalists want to glorify God in what we do. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. I tried to call Paypal back but there lined were closed ! The item was tracked as far as the city but then nothing else. Click on "Report a Problem" to open what the company calls a . How to Respond to a PayPal Dispute. I filed a complaint with paypal after ordering items in July. It was on ebay Germany. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. So an item not received case that I had opened was closed in my favour on April 25. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I bought an item for $1,975 back in June. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. Thats disappointing. by . I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. It reversed all the charges. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. No explanation, no bill, nothing. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. Having the same issue. thank you for calling PayPal ".which confused me even more. In that case, you enter the name, address, and account number of the payee . PayPal Refund Time. You've already filed a case for this transaction. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. The seller had initially told me not to return the faulty goods, he would send a replacement. On the Summary page, click on the transaction you want to cancel. This means that PayPal will step in to review the case and decide whether a refund should be paid. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. All you need is an email address. A: Wow, that was fast. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. Locally owned and operated in Texas City, Galveston County, Texas. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. Saleh Tavassoli, Berlin. The payment went to a person to whom you had never sent money. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. . No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Enter your Username and Password and click on Log In ; Step 3. For more information, please see our Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. A: Im sorry about these charges. Paypal have now closed the case and I . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Login to your PayPal account and go to the "Activity" tab. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. But no refund, no email no nothing from Paypal. You can check the status of your case at any time in your Resolution Center. This seems a very fast response, considering they said it would take up to 10 days to investigate. Getting in contact with paypal has been spotty, so far only been able to get what . Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. The agent told me, the cased had been closed as "for an item not received". You'll need to contact the recipient and request a refund. So Im totally confused, no clue what to do next or what's happened to my $500. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. There was no warning or request for confirmation. If we're already reviewing your claim, you'll see . When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. Leave the Archive. The Post Newspaper. and our Bank reversal: Buyer contacts their bank to request a refund. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Click View next to the dispute you want to close. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . I tried explaing this when filing a claim but all I got back was that I broke the rules or something . I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Ive never sent anyone money in dollars. However at this time such a call may be frutile, though you can keep trying. Contact him at elliott.org/help or chris@elliott.org. The tab will open into a new window with an online . No exceptions will be accepted. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. All refunds are subject to a 4% processing fee. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. It is now the 16th and I haven't heard anything. A week later, PayPal refunded your $303 without offering an explanation. I cannot report the problem. You need that kind of documentation to prove that these were not legitimate charges. Clearance dates for refunds are estimates, hopefully may clear on monday? Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. The $6 cost to buy the card is non-refundable. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can I Request a Refund Via. Name Address And Bank Bluebird. Separately, I contacted PayPal on your behalf. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. Your account was compromised, which means someone got their hands on your password. As of May 12th I have still not received a refund or any signs of a refund. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. Is it OK if we also use cookies to show you personalized ads? The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . By browsing this website, you consent to the use of cookies. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. Connecting to the community is what The Post Newspaper is all about. We would not just close a dispute without having a reason for closing the case. Case Report Specification. Is there anything you can do to help me? Visit the Resolution Center to view the status of your case. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . We encourage you to continue working with the seller to see if you can resolve the problem. paypal case closed but no refund. There is a lot of confusion from people in regards to eBay and PayPal disputes. I cannot report the problem. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. west pointe townhomes. The seller never shipped it. Save my name, email, and website in this browser for the next time I comment. within 10 days. Was this ever solved? Find the transaction for the payment that you want to raise a dispute for refund and click on it. Paid out of my bank account, not via card. In this case, you may find the gas station puts a hold on your funds to the value of $125. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. This decision was made because this transaction was not unauthorized. I opened a claim on August 6th. Were sorry for any problems you may have experienced with the transaction(s).. Visit our fine dining destination today. The follow-up emails are no more . I just fear I wont get my 2 grand back. You are viewing the PayPal Community Archives. PAYPAL ACCOUNT HACKER. Today with I see on my account, with no email from PayPal, see the case has been close. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. You could have appealed this to someone higher up at PayPal. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. Item needs re stringing. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. As of May 12th I have still not received a refund or any signs of a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's important to know that disputes which are not escalated within the 20 days will be . They have stopped responding to me on twitter so currently on here again waiting for a response. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Click on your existing case in the Resolution Center. You've already filed a case for this transaction. But sometimes, even the best documentation isnt good enough. But no refund. Is there a way to open it again? how long did it end up taking to get your money back. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. Choose the dispute you wish to appeal and click on 'Appeal Button.'. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Something needs done as i am obviously not the only person. Can I-cancel-a-payment-that-I've-already-sent. I fear that the seller may have has refund remorse and withdrew the money out of her PP . So we asked customer for proof of damage after that to return part for full refund. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. This is how you can do that: Log into your PayPal account. I still haven't received any refund from PayPal, 5 days have passed . PRESTO refunds are sent using Interac e-Transfer or direct deposit. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. In case history it says, closed by PayPal . In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. You are viewing the PayPal Community Archives. Your source for tips on managing and growing your business with PayPal. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Can I reopen a closed case? @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. Your case was resolved in hours and on Christmas Day. In case history it says, closed by PayPal . What is the issue? No replacement and no more contact received. mercy doctors near strasbourg. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. All Access Digital offer for just 99 cents! I contacted PayPal on your behalf. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. To which he basically said, thanks for calling and put the phone down . If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. Account . This cla Cookie Notice Ive lost $900 and PayPal is not supporting me. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. How did you fund the payment? And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. I attempted contact with the company via email and via phone with no success. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. The most common answer is to telephone PayPal support. i purchased a graphics card for my son on 12th April for 383. I dont recognize the recipients. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. I use PayPal sparingly, never above $100, and only from my home computer. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). About a month ago, I needed a motion activated s. PayPal claims it thoroughly reviewed your claim for unauthorized account use. Obviously, you should never give your password to anyone. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. Does it matter if the case is already closed? Visit the PayPal Business Resource Center. This will show you the details of the transaction like below. Can you help me? To which I got a very simple and confused "Yes I know. This content may be old or outdated. And why wont PayPal help him remove them? 1999-2023 PayPal, Inc. All rights reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and our Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. This way, we make sure your chances of being fully refunded are high. We encourage you to continue working with the seller to see if you can resolve the problem. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . Request a Paypal refund correctly and get your money back FAST! I want a refund What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. When I spoke to the agent he said, the payment cant be returned to my card. I open a item not received dispute with papal and make a claim. This content may be old or outdated. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By browsing this website, you consent to the use of cookies. Roma II massage table is ideal for students to use in the classroom or on the move. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. How to cancel a paypal transaction frommybank account. I wish I read reviews online about their business before sending them money. For more information, please see our No, you do not always have to return the item if the seller does not bother to respond to a dispute. I called PayPal, as I was confused by this, as no refund had been put in my account . I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. Follow the below instructions to handle PayPal dispute as a seller. It is not what they offer. The return was being sent from the UK to Israel. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. If paypal closed the case then normally a refund has already been issued at the same time? I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. He then agreed through the case to accept a return for a refund. How can I appeal PayPals decision on my case? When you have an issue with a vendor, your first stop is PayPal's Resolution Center. Message 2 of 16.